Terms of service

These Terms apply when you visit www.myballs.com.au, place an order, create an account, start a subscription or otherwise use services provided through MyBalls.

The online store at www.myballs.com.au is operated by Daniel Troncoso Tolosa, trading as MyBallsAU, ABN 26 465 631 077.

References to MyBalls, we, us or our in these Terms refer to that business.

1. Using our website

You may use our website only for lawful purposes.

You must not misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious software or use our content commercially without permission.

2. Product information

We aim to keep product descriptions, specifications, images, availability and pricing accurate.

Minor differences in packaging, appearance or presentation may occur.

If we discover a material error in a product description, price or availability after you place an order, we may contact you to correct the order, offer an alternative, or cancel and refund the affected item.

3. Orders

When you submit an order, you are offering to purchase the selected products under these Terms.

We may decline or cancel an order where reasonably necessary, including because of:

stock errors;
payment failure;
suspected fraud;
misuse of a promotion; or
an obvious pricing error.

If we cancel an order after payment and do not supply the goods, we will refund the affected amount.

4. Prices and payment

Prices are shown in Australian dollars and include GST where applicable.

The total amount payable, including any applicable delivery charges, will be displayed before you complete checkout.

Payments are processed using secure third-party payment providers available through Shopify and our payment systems.

5. Subscriptions

When you choose a subscription, you authorise recurring payments and repeat deliveries at the frequency selected by you.

Subscriptions continue until cancelled.

There is no fixed minimum subscription term unless a particular offer clearly states otherwise.

You can skip a delivery, pause, change products or frequency, or cancel at any time from your account page, with no fees. Changes made at least 48 hours before your next billing date apply to that order. See our Purchase Options Cancellation Policy for details.

If the price of your subscription changes, we'll email you at least 14 days before your next billing date, and you can cancel before then.

6. Shipping

Standard delivery is $5.90 for NSW, VIC, QLD, and ACT, and $9.90 for the rest of Australia, unless a particular promotion or product clearly states otherwise.

Shipping charges for one-time purchases will be shown at checkout.

Delivery timeframes are estimates and may be affected by carrier delays, severe weather, peak periods and other circumstances outside our reasonable control.

See our Shipping Policy for more information.

7. Returns and consumer rights

Our Returns & Refunds Policy applies in addition to your rights under the Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee or other right that cannot lawfully be excluded.

8. Promotions and referrals

From time to time we may offer discounts, free products, referral rewards or other promotions.

Additional eligibility conditions may apply.

We may refuse or reverse promotional benefits where we reasonably believe there has been fraud, abuse, duplicate accounts or manipulation of an offer.

9. Customer accounts

You are responsible for keeping your account information accurate and your login information secure.

You should update your delivery address and payment information before an upcoming subscription order is processed.

10. Reviews and customer content

If you submit a review, photo, comment or other content to MyBalls, you confirm that it reflects your genuine experience, is lawful and does not infringe another person's rights.

You grant us permission to reproduce and display content you voluntarily provide for the purpose of operating and promoting MyBalls.

11. Intellectual property

The MyBalls branding, website content, original graphics, written material, videos and other original content are owned by or licensed to us.

You may use the website for personal purposes but must not reproduce or commercially exploit our content without permission.

Third-party brands, trademarks and imagery remain the property of their respective owners.

12. Third-party services

Our website uses third-party services including Shopify, payment providers, subscription tools, shipping providers and other technology services.

Those providers may have their own terms and privacy policies.

Nothing in this section limits our obligations in relation to products or services we sell to you.

13. Liability

To the maximum extent permitted by law, we are not responsible for losses that are not reasonably foreseeable or that result from misuse of a product or the website.

Nothing in these Terms limits any liability where doing so would be unlawful, including rights arising under the Australian Consumer Law.