Cancellation policy
Subscription & Cancellation Policy
MyBalls subscriptions are designed to be flexible.
There is no lock-in period and no cancellation fee.
Automatic renewal
When you start a subscription, you agree to recurring deliveries at the pack size, price and frequency selected at checkout.
Your subscription will automatically renew until you cancel it.
By starting a subscription, you authorise MyBalls and our payment provider to charge the payment method linked to your subscription for each recurring order.
Managing your subscription
You can manage your subscription through your customer subscription portal.
Depending on the options available for your subscription, you can:
- skip an upcoming delivery;
- pause your subscription;
- change your delivery frequency;
- update your payment details;
- update your delivery details; or
- cancel your subscription.
If you need assistance, contact:
Cancelling
You can cancel your subscription at any time.
Cancellation must be completed before your next recurring payment is processed to guarantee that you are not charged for that renewal.
If a recurring payment has already been processed, contact us as soon as possible.
Where fulfilment can still be stopped, we will try to assist.
If the order has already been processed or dispatched, our Returns & Refunds Policy applies.
Cancelling your subscription prevents future renewals but does not automatically cancel an order that has already been processed.
Skipping or pausing
Where available through your subscription portal, you can skip an upcoming order or pause your subscription without permanently cancelling it.
Any change should be completed before the upcoming renewal is processed.
Failed payments
If a recurring payment is unsuccessful, we may retry the payment and ask you to update your payment information.
We will not dispatch the affected subscription order until payment is successfully processed.
If payment remains unsuccessful after reasonable attempts, we may pause or cancel the subscription.
Price changes
Subscription prices may change from time to time.
If a price increase will apply to an existing subscription, we will provide reasonable notice before charging the new price.
You can cancel or change your subscription before the new price applies.
Product availability
If a subscribed product becomes unavailable, we will not knowingly substitute it with a materially different product without informing you.
We may contact you with an alternative, delay the order, or cancel and refund the affected renewal.
Consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law.