Refund policy

We want buying from MyBalls to be simple, including when something goes wrong.

This policy operates in addition to your rights under the Australian Consumer Law.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If a product is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee, you may be entitled to a replacement, refund or other remedy depending on the circumstances.

30-day money-back guarantee 

If you're not happy with your balls for any reason, contact us within 30 days of delivery and we'll refund the purchase price of that order, including opened cans.

We'll email you a prepaid return label, or let you know if you don't need to send anything back. You won't pay return shipping under this guarantee.

Faulty, damaged or incorrect products

If your order:

• arrives damaged;
• contains an unsealed or damaged can;
• contains balls that appear defective when first opened;
• contains the wrong product; or
• has another problem,

please contact us at hello@myballs.com.au with your order number and, where helpful, photos of the issue.

We will assess the problem and provide an appropriate remedy.

Normal pressure loss, wear or performance decline after balls have been opened and used is not automatically considered a product defect.

Starting a return

Before sending anything back, please email hello@myballs.com.au or call +61 435 874 005.

Include your order number and a brief explanation of the issue.

Once your return is approved, we will provide return instructions and, where applicable, a prepaid return label.

Approved returns should be sent to:

MyBalls Returns
8 Morris Street
Parkdale VIC 3195
Australia

Please do not send products to this address without first contacting us.

Return shipping

Under the 30-day money-back guarantee, we provide a prepaid return label at no cost to you.

If a product is faulty, damaged, incorrect or otherwise covered by the Australian Consumer Law, we will cover reasonable return costs.

For standard change-of-mind returns, return shipping is the customer's responsibility.

Refunds

Approved refunds will be returned to the original payment method.

We will process approved refunds promptly, however your bank or payment provider may take additional time to make the funds available.

Subscription orders

There are no lock-in contracts or minimum terms. You can skip, pause, change or cancel your subscription at any time from your account page, with no fees. See our Purchase Options Cancellation Policy for details.

Changes made at least 48 hours before your next billing date apply to that order. If a recurring order has already been billed, contact us as soon as possible and we'll stop it if it hasn't shipped.

If the order has already been dispatched, this Returns and Refunds Policy applies.