Refer a Friend, Get a Free Can

The MyBalls Loyalty & Referral Program rewards customers for shopping with us and referring new customers.

The online store at www.myballs.com.au is operated by the holder of ABN 26 465 631 077 and uses the MyBalls brand.

By participating in the MyBalls Loyalty & Referral Program, you agree to these terms.

1. MyBalls Points

MyBalls customers can earn Balls Points through eligible activities shown in the MyBalls Rewards widget.

The current earning rate is:

5 Balls Points for every $1 spent

The number of Balls Points you have earned can be viewed through the Rewards widget on our website.

2. Earning Balls Points

Balls Points are earned when you complete an eligible purchase through www.myballs.com.au.

Points are awarded according to the earning rate displayed in the Rewards widget at the time of purchase.

At present:

$1 spent = 5 Balls Points

Points may take a reasonable amount of time after an order is placed or processed to appear in your account.

We may withhold or reverse points associated with:

cancelled orders;
refunded or returned purchases;
chargebacks;
fraudulent transactions;
duplicate transactions; or
misuse of the rewards program.

Where only part of an order is refunded, we may reverse the corresponding proportion of points.

3. Redeeming Balls Points

Balls Points can be redeemed for discounts on eligible MyBalls orders.

The current redemption rate is:

100 Balls Points = $1 order discount

For example:

500 Balls Points = $5 discount
1,000 Balls Points = $10 discount
2,000 Balls Points = $20 discount

The redemption options currently available to you will be displayed in the Rewards widget.

Balls Points:

are not cash;
cannot be withdrawn as cash;
cannot be sold;
cannot be transferred between customer accounts unless we specifically allow it; and
can only be redeemed through the MyBalls rewards system.

4. Applying rewards to an order

A reward must be generated or selected through the Rewards widget and applied to an eligible order in accordance with the instructions provided.

A reward cannot normally be applied retrospectively to an order that has already been completed.

Rewards may be subject to checkout, product, promotion or discount-combination limitations imposed by our website or rewards platform.

If a reward cannot be combined with another discount, the checkout will determine which offers are available.

5. Referral program

Existing MyBalls customers may also earn rewards by referring friends to MyBalls.

Your individual referral link can be accessed through the Rewards widget.

The current referral offer is:

Your friend receives

$10 off coupon

You receive

1,000 Balls Points

The referral reward is issued when the referred customer completes a qualifying purchase.

6. What counts as a qualifying referral

A referral will generally qualify where:

the referred customer is a new MyBalls customer;
they access MyBalls through your valid referral link or referral offer;
they complete an eligible purchase;
payment for that purchase is successfully processed; and
the transaction is genuine and is not cancelled, refunded, reversed or fraudulent.

A referral is not completed merely because someone clicks your referral link.

7. Referral coupons

A referred customer's $10 off coupon must be used in accordance with the conditions displayed when the coupon is issued.

Unless otherwise stated in the referral offer, referral coupons:

are not redeemable for cash;
cannot be sold or transferred;
are intended for the referred customer;
may only be used once; and
may be subject to limitations on combination with other discounts or promotions.

8. Referral rewards

For each qualifying referral, the referrer currently receives:

1,000 Balls Points

The points will be credited to the account associated with the referral link after the referral qualifies.

There may be a short delay between the referred customer's purchase and the points appearing in the referrer's account.

If the qualifying purchase is later cancelled, refunded, reversed or charged back, we may cancel or reverse the associated referral reward.

9. Self-referrals and misuse

You cannot refer yourself.

You must not attempt to earn points, coupons or referral rewards by:

creating duplicate or false accounts;
using different email addresses to refer yourself;
placing artificial or non-genuine orders;
manipulating referral links or codes;
exploiting technical errors;
engaging in fraudulent activity; or
otherwise abusing the program.

Where we reasonably believe the program has been misused, we may:

withhold points;
reverse points;
cancel referral rewards;
cancel coupons;
suspend participation in the program; or
close a rewards account.

This does not affect any rights you may have under the Australian Consumer Law.

10. Returns and refunds

If you receive Balls Points from a purchase that is later returned, cancelled or refunded, the corresponding points may be deducted from your rewards balance.

If you have already redeemed those points and your balance becomes negative as a result, future points earned may first be applied against that negative balance.

Your consumer rights in relation to the underlying purchase are not affected by the rewards program.

11. Points value and availability

Balls Points do not represent money held on your behalf and have no cash value outside the MyBalls Loyalty & Referral Program.

The value of points is determined by the redemption rate displayed in the Rewards widget.

The current rate is:

100 Balls Points = $1

12. Points expiry

MyBalls currently does not advertise an expiry period for Balls Points in the Rewards widget.

If we introduce an expiry period in the future, we will update these terms and provide reasonable notice before existing points are affected.

13. Program changes

We may change the Loyalty & Referral Program from time to time, including:

how points are earned;
how points are redeemed;
referral rewards;
available rewards;
promotional earning opportunities; or
other program features.

We will not retrospectively remove a customer's existing points without a reasonable basis, such as fraud, error, a refunded transaction or misuse of the program.

Where a material change affects points customers have already earned, we will provide reasonable notice where appropriate.

14. Program availability

The MyBalls Loyalty & Referral Program is provided through our website and rewards technology provider.

The Rewards widget currently identifies the program as being powered by Smile.

Temporary technical issues may occasionally affect the ability to earn, display or redeem rewards.

If you believe your points balance or referral activity is incorrect, contact us and we will investigate.

15. Australian Consumer Law

Nothing in these Loyalty & Referral Program Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.