Shipping Policy
Last updated: August 17, 2026
1. Order Processing
Orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2. Domestic Shipping (Australia)
We ship to all states and territories across Australia. Estimated delivery times after dispatch are:
- Metro areas: 2–5 business days
- Regional areas: 5–10 business days
- Remote areas: 7–14 business days
Delivery times are estimates only and may vary due to carrier delays or circumstances beyond our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. Free shipping may be available on qualifying orders — check our website for current promotions.
4. International Shipping
We currently ship to select international destinations. International delivery times and costs vary by location and will be calculated at checkout. Please note that customs duties, taxes, and import fees may apply and are the responsibility of the recipient.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this to monitor your delivery.
6. Lost or Delayed Parcels
If your order has not arrived within the estimated timeframe, please contact us and we will investigate with the carrier on your behalf.
7. Incorrect Address
Please ensure your delivery address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. Additional charges may apply to redirect or reship an order.
8. Contact Us
If you have any questions about your shipment, please get in touch with us.