Refund and Returns Policy

Last updated: August 17, 2026

At My Balls, we want you to be completely satisfied with your purchase. This policy is in addition to your rights under the Australian Consumer Law (ACL).

1. Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

2. Change of Mind Returns

We accept change of mind returns within 30 days of delivery, provided the item is:

• Unused and in its original condition
• In its original packaging
• Accompanied by proof of purchase

Return shipping costs for change of mind returns are the responsibility of the customer.

3. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 30 days of delivery. We will arrange a replacement, repair, or full refund at no cost to you, including return shipping.

4. How to Initiate a Return

To start a return, please contact us with your order number and reason for return. We will provide you with return instructions. Please do not send items back without contacting us first.

5. Refund Processing

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days.

6. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return unless they are faulty. Please contact us if you are unsure.

7. Contact Us

If you have any questions about our returns process, please don't hesitate to get in touch.