Privacy Policy
Last updated: August 17, 2026
My Balls ("we", "us", or "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information:
- Name, email address, phone number, and delivery address
- Payment information (processed securely via our payment provider)
- Browsing behaviour and purchase history on our website
- Communications you send us
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you about your orders and enquiries
- Send marketing communications (where you have opted in)
- Improve our website and customer experience
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share it with trusted third parties such as shipping carriers, payment processors, and marketing platforms solely to operate our business. These parties are required to keep your information confidential.
4. Cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic. You can disable cookies in your browser settings, though this may affect website functionality.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website uses SSL encryption for secure data transmission.
6. Access and Correction
You have the right to access and correct your personal information. To make a request, please contact us using the details below.
7. Marketing Communications
You may opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.